What is the cancellation and refund policy for renters and hosts?

BOOKD offers a range of cancellation policies to provide flexibility for renters while ensuring security for hosts. The specific refund amount depends on the cancellation policy selected by the host and the timing of the cancellation.

Cancellation Policy

Hosts choose a cancellation policy when listing their Space. The Guest's refund eligibility depends on the policy selected at the time of Booking.

Policy    Refund Terms    DeadlineSuper Flexible    Full refund (including Fees)    24 hours prior to booking start timeVery Flexible    50% refund    upto 24 hours prior to booking start timeFlexible    100% refund    upto 7 calendar days prior to booking start timeModerate    50% refund    upto 7 calendar days prior to booking start timeStrict    Non-Refundable    As stated on the listingCustom Policy (Host Specific)    As per Host's custom terms    As stated on the listing

Note: Please pay attention: add-ons are not equal to the additional fees. Add-ons abide by the same cancellation terms as the location fee. 

For detailed information on our cancellation and refund policies, including timelines and refund percentages, please refer to our Cancellation & Refund Policy.

Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation. It can take up to 5-7 business days for a refund to reach the renter's bank account.

If you need to cancel a booking, please contact us at [email protected] with your booking details.